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Issue List


Created DateJune 24 2020
Status Pending with Carrier
Resolution DateJune 24 2020
SummaryMMS GIF images show up after the message on Verizon iphone when too big
Description Of IssueTypically, MMS GIF messages will show up before the text on a MMS message.  However, currently a MMS GIF on Verizon on iphone that is greater than ~62KB will show up after the image.  
Steps to Confirm Issue
  • Send a message to a T-Mobile iphone with a 100 kb GIF.  It will show up before the text as expected.
  • Send a message to a Verizon iphone with a 50 kb GIF.  It will show up before the text as expected.
  • Send a message to a Verizon iphone with a 100 kb GIF.  It will show up after the text.
Known Cause

No known cause.

MitigationsSend a gif image of less than ~62KB or change messaging to account for the ordering difference. 



Created DateAugust 24 2019
Status Resolved (via workaround) 
Resolution DateFebruary 24 2020
SummaryMMS issue on Apple devices on T-Mobile
Description Of IssueMMS message sent to Apple devices on T-Mobile are being rejected by the handset.    This impacts file types of PNG, MP4, .txt, .pdf, .vcf,  but not JPG.  T-Mobile is working to resolve this issue. 
Steps to Confirm Issue
  • Send a message to a T-Mobile app device with a PNG.  This will fail. 
  • Send a message to a different carrier or Android device or JPG format file.  This will succeed.
Known Cause

From device logs, they found iPhones unable to parse past this particular bold portion of the request body:

------=_Part_1_1764018763.1515602889819

Content-Type: multipart/mixed; boundary="----=_Part_1_508319571.1515623980041"; type="image/png"; name="icon_market.png"; start="<icon_market.png>"

Content-Transfer-Encoding: binary

Content-ID: <attachment.cid>

MitigationsRemoving the type="image/png";  portion of the request resolves the issue and does not impact the other carriers. 
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